I've spent 11 years designing for some of the most complex domains in the industry — financial systems, enterprise software, automotive logistics. What I've learned is that the best design decisions aren't made at the whiteboard. They're made closest to the user as possible — through direct research when access allows, and through stakeholders, subject matter experts, and proxy data when it doesn't.

I think at the system level — not just the screen. Because a well-designed interface inside a broken system is still a broken experience