Plant Logistic System
User research | UX Design | Visual Design
Context
Source plant at Germany supplies goods like vehicle parts, office supplies like printers, paints etc for in-house production of buses, cars and for other automobile. This project was to create user interface which manages logistic system properly. And replacing old mainframe systems to modernized software application.
Project scope and goals
- Redesigning legacy system to new modernized application.
- Redesigning the application which is easy to use and high levels of customization and flexibility in ordering of goods.
- Streamlining business processes and cost management through design.
Team
Indian and Germany team
1 UX/UI designer, 1 product owner, 1business analyst, 1 scrum master, and development team (2 -3 UI and back end developers, )
My Role
Understanding and validating requirements.
Creating task flows, Creating wireframes and visual designing. Also illustrations.
Duration
August 2020 to November 2020
Approach
LEARN
Decipher documented system into end to end mapping
PEOPLE
Utilizing Qualitative Research methods to understand different stakeholders
DESIGN
- Based on research insights and requirement document designing quick wire-frames and visual design for the interface.
DELIVER
- Delivering visual designs to client for review.
LEARN
Going through the requirement document
- Before my on board on the project requirement document was ready and
What I learnt from requirement document
Stakeholders involved
To-be scenario
RESEARCH
Findings
- Delivery or wrong and damaged goods from production plant
- Wrong quantity / missing parts (goods).
- There is no way to reach back shipping instruction creator when something goes wrong in missile of process.
- Too tight timelines to pack the goods.
- Requests from other time zones can not be fulfilled on time.
- Slow and difficult communication.
- External advisor’s intervention was required for dangerous goods (Goods with glass, sharp edged material)
Insights
- Since system didn’t had flexibility to edit the input field, sometimes human error used to happens. User may enter by mistakenly 10 instead of 11.
Which caused in wrong quantity and damaged goods delivery.
- It would help if material quantity , name, type is mentioned through out the process. From customer request to customer delivery.
- System didn’t had any way to communicate back from whomever the request has come. Also Daimler (even Mercedes) usually don’t allow personal cell phones at their work stations which might have another reason for communication gap even though person has contact details.
- Having details of who created what would help admin to avoid communication gap.
- Basic few days of training on packaging material would help packagers to avoid the damages happening while goods in transit.
Business Goals
- Reduce the number of hours spent in de-loading the goods from the vehicle.
- Reduce the time taken to complete each order.
- Reduce the cost spent on each order
- Reduce cost spent on each packaging.
- Increase the returns on packaging waste material.
User Expectation
1)Modern fast working UI
2)Combining old two legacy system's tasks into one U (All tasks in same UI checking orders, checking material left in ware house)
3)User needed flexibility to Perform actions like edit, delete, Copy the orders in new UI.
Project Goals
1)Replacing client legacy system into new Modernized applications
2)Desktop application for logistic system
DESIGN
Project Methodology
Agile
Challenges
- I had to educate client at every stage about
design process and I tried to convince client by showing ROI of design
- Strict timelines.
Stakeholders involved
